A litigation operation held together by human memory across six disconnected systems.
The firm was managing active personal injury caseloads across multiple Florida jurisdictions with legal assistants juggling a disparate technology stack. Every step of the litigation lifecycle — intake, discovery tracking, hearing scheduling, deadline management, billing — lived in human memory and got passed between tools by hand. Industry-wide, ~40% of litigation firm time burns on this non-billable support work, and the cost compounded here: high-churn legal assistant roles at ~$66K each, missed deadlines, and compliance gaps from workflows no one could execute consistently at volume.
A full agentic system operating the entire case lifecycle, end to end, inside the firm's existing stack.
CustomAI Studio built a full agentic system that operates the entire case lifecycle end-to-end, built inside the firm's existing stack. It watches Outlook for inbound case events — new matters, opposing counsel correspondence, scheduling requests, court notices — classifies them, and routes them through layered workflows: deterministic logic for jurisdiction-specific response windows, agentic reasoning for multi-stakeholder scheduling and discovery follow-through, and human-in-the-loop approval where attorney judgment is required.
Multi-step workflows — meet-and-confer scheduling, subpoena tracking, expert disclosure coordination, CMO compliance — run start to finish without human handoff. Every case, every day.
An 83% reduction in support cost, $330K/yr recovered, and 95%+ deadline compliance — with caseload that scales without headcount.
Work that previously required six legal assistants is now handled by one high-value assistant and the agentic operating system — an 83% reduction in support cost, recovering ~$330K/yr in labor and software cost. Deadline compliance went to 95%+: no missed responses, no compliance gaps, no human-memory failures across jurisdictions.
Attorneys redirected supervision time into billable case strategy and client work. The firm now scales caseload without scaling headcount — the operational unlock high-volume litigation practices have been waiting for.